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Federal court proceedings against Qantas have been lodged on behalf of hundreds of thousands of Qantas customers whose flights were cancelled during the COVID-19 pandemic.
The class action, lodged by Echo Law, alleges Qantas “breached the law by failing to be transparent and immediately issue refunds to customers when flights were cancelled”.
“Instead,” said Andrew Paull, partner at Echo Law, “Qantas held onto its customers’ money and pushed out travel credits with strict conditions, which we allege it was not entitled to do.
“It now needs to be held accountable and refund that money with interest.”
An Echo Law media release claimed the major disruptions to air travel, and resulting cancellations, are no excuse for Qantas to “take advantage of its own customers and effectively treat them as providers of over $1 billion in interest-free loans”.
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