Optus complaints rise by 30% as Telstra customers report fewer issues

Optus was the telecommunications provider with the greatest increase in complaints over the past year.

According to the Telecommunications Industry Ombudsman’s (TIO) annual report, complaints about Optus rose 29.5% from 15,696 in 2021-22 to 20,323 in 2022-23.

The annual report noted that the Optus data breach last year “shaped the complaint landscape”.

“Optus actively worked with us to resolve complaints,” the TIO said.

“Because of ongoing investigations by the regulator, we could not make a decision about whether Optus had breached consumers’ privacy.

“However, we helped Optus and consumers come to agreements about how their complaints should be resolved.”

Telstra was the provider with the largest number of complaints, accounting for 40.4%