Taylor Swift performing. Source: Sarah Yenesel / EPA
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Ticketing giant Ticketek has confirmed there was no digital queue for pre-sale passes to Taylor Swift’s upcoming Australian shows, after ardent fans complained they were unable to purchase tickets despite waiting for hours in a virtual lobby.
Pre-sale tickets to Swift’s Eras Tour dates in Sydney and Melbourne went live on Wednesday, with Ticketek claiming more than four million people attempted to secure a ticket over the course of the day.
The platform advised fans to visit the webpage 15 minutes before the sale kicked off, but many Swifties, believing getting in earlier would help them secure a pass, visited the site far earlier.
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