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The Australian Competition and Consumer Commission (ACCC) has taken aim at Australia’s domestic airline industry, blaming a lack of competition for the current high prices and poor customer service across the sector.
Service goes down, prices stay up
According to the report, released on Monday, the latest rate of flight cancellations and delays within Australia have worsened compared to long-term industry averages.
In April, airlines cancelled 3.9% of flights, with Jetstar performing the worst at 8.1% — more than double the rate of other airlines.
The airline industry also reported that only 71.8% of its flights arrived on time in April, with Jetstar coming in at 59.
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