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The COVID pandemic stimulated an irreversible shift in where, when and how we work. This 21st-century model of working – dubbed the “new normal” – is characterised by increased flexibility and productivity gains.
Yet this reshaping of work, underpinned by technology, has also eroded our work-life boundaries – and persisting 20th-century attitudes are preventing us from successfully managing the new normal.
We find ourselves struggling with “productivity paranoia”: a term used to describe managers’ concerns that remote and hybrid workers aren’t doing enough when not under supervision.
As a result, we’re seeing a surge in the use of electronic monitoring and surveillance devices in the workplace.
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