“You are on notice”: NSW pulls up food delivery firms on poorly trained riders

Food delivery companies have been put on notice and one has been hit with a five-figure fine after failing to properly train its riders.

NSW Work Health and Safety Minister Sophie Cotsis says Canadian company Fantuan was fined $13,600 and issued with multiple improvement notices related to inadequate or incomplete induction training and record-keeping failures.

The training concerned hazard and fatigue management, road safety, the use of PPE, and work health and safety duties and obligations.

The service, which targets the Asian food sector, began operating in Sydney and Melbourne in March 2022 and has since expanded to Adelaide and Brisbane.

It was pulled up after SafeWork NSW inspectors assessed Fantuan’s compliance with the state’s work health and safety regulations, which mandate high-vis clothing and training for food delivery riders.