Harvard Business Review, Author at SmartCompany

When the CEO dies, what comes first: Company or family?

In this Harvard Business Review case study, an entrepreneur's widow wonders whether to lean in to work or step back.

generative AI

How generative AI can help businesses with unimaginable solutions

One of the biggest opportunities generative AI offers to businesses and governments is to augment human creativity.

employee experience psychological safety meaningful work

Four ways to get more meaning from work

Here are four simple practices that make any job more meaningful. But each of us must embrace curiosity to fully mine these practices for meaning.

command energy of micromamanger

Four ways to manage the micromanager in you

At root, the tendency to rely on command energy stems from a leader’s own anxiety and lack of confidence.

Businesses need to understand how AI makes their customers feel

How can businesses best incorporate AI into their services and business processes to maximise customer and employee satisfaction?

hiring

How companies can benefit by hiring “hidden” candidates

Even as employers scramble to hire for open positions, millions of capable candidates struggle merely to be considered.

Why employees trust AI models they don’t understand

Even though employees can't tell how much data is used in the uninterpretable model or what the model had done with it, they are more trusting of its recommendations.

spontaneous impromptu speaking

Impromptu speaking: Techniques to shine when you’re put on the spot

Leaders must do more than just deliver a well-prepared keynote. And for that, they need to excel at spontaneous speaking.

employee experience psychological safety meaningful work

Employee engagement is no longer about perks. Here’s what replaced it

Employees have begun looking beyond material offerings and assessing how they feel about the company they work for — and that requires a different approach.

feedback

Assist, actionable, asked for: The three A’s of giving feedback to a diverse team

People from different cultures, genders, and generations have varying expectations for how feedback is delivered and by whom. Here's what leaders should do.

product launch in recession

The case for launching products during a recession

A new study finds that products launched during recessions outperform on several important measures.

ethically managing data

The 5 Ps of ethically managing customer data

Treating data ethics as a nice-to-have carries risks when it comes to AI. Here's how businesses can avoid it.

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